Any business has most, if not all, of the following:
- Customers
- Employees
- Company Events
- Managers
- Products
- Services
Thus it is important to ask:
- What do your customers think about your product?
- What do your customers wish your business did for them?
- What needs do your customers have that you might be able to fill?
- What do your employees think about working for your organization?
- Are your employees satisfied with their health plan?
- Do your employees think their manager is being fair and acting in the best interest of the company?
The answers to these and other important questions provide a basis for making crucial decisions that promote business growth. AutoData Systems has developed the tools you need for the acquisiton and analysis of your questions in a timely and cost-effective manner. All of our software solutions are based on three basic steps we call the The AutoData Process.
You DESIGN forms with the content you want, then PUBLISH the forms, and finally REPORT. This process is extremely easy - you spend less time interpreting the data and more time making important decisions.
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Case Studies
Leading car rental company automates satisfaction surveys with AutoData software.
A well-known car rental company selected AutoData ExpertScan software to automate customer satisfaction surveys sent to purchasers of rental company cars. The software helps the client automate the processing of approximately 30,000 surveys annually that were previously key-entered, and provides data tabulation and reports, saving the client time and making his job easier.
Major cruise line automates customer satisfaction surveys aboard ship.
A leading cruise line installed AutoData Scannable Office and a scanner aboard its 22 ships to collect customer satisfaction data at point of service. Clients complete the forms before disembarking, for improved response rate and timely feedback. Completed surveys are processed onship, and the staff quickly has information that helps ensure service quality.
Nurses association improves balloting through use of AutoData Systems software.
The local chapter of a national nursing association purchased AutoData Scannable Office to automate election balloting and member interest surveys. The software helped the organization automate a complex form, eliminating key-entry and tabulation of thousands of forms, a process that previously took days to complete.
Employer automates confidential employee exit interview form.
A major national employer conducts exit interviews via paper forms distributed to departing employees. The use of a paper survey and the lack of personally identifiable data on the form ensure confidentiality, encouraging departing employees to provide candid feedback, which in turn helps the company identify problems and take corrective action to improve operations and employee retention.
Consulting firm uses AutoData Scannable Office to automate focus group surveys.
A consulting firm specializing in qualitative research for the food industry had a large focus group project coming up for a major food manufacturer. The focus group was to be relatively large-scale, and the firm needed a way to easily and quickly get data from focus group surveys into an excel spreadsheet, so that the results could be analyzed and reported to the client. The firm purchased AutoData Scannable Office, which they installed on a laptop, and a portable scanner for an easily transportable system.